Refund policy

Last updated: 09.01.2024

1. Introduction:

Thank you for shopping with Snusdiscount.co.uk. If you are not satisfied with your purchase for any reason, we are here for you.

2. Right of return:

You have a 14-day, unconditional right of return from the day you received your item. To be eligible for a return, your item must be unused and in the same condition in which you received it. In addition, the item must be in its original packaging.

3. How to return an item:

To arrange a return, please contact us at info@snusdiscount.co.uk. Once your return has been accepted, we will send you a return label and instructions on how and where to return the item. Items returned to us without prior authorisation will not be accepted.

4. Refunds:

Once we have received and inspected your item, we will notify you that we have received your returned item and whether or not the refund is approved. If so, the amount will be automatically refunded to you within a few days via your original method of payment.

5. Right of exchange:

If your item is defective or damaged, you can exchange it. Contact us with details of the product and the defect.

6. Return shipping costs:

Unless the item is defective or damaged, you will be responsible for the shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the return shipping costs will be deducted from your refund.

7. Questions:

If you have any questions about how to return your item to us, please contact us at info@snusdiscount.co.uk